Shipping policy

Thank you for shopping with Aura Global. We are committed to delivering your orders safely and on time. Please read our shipping policy carefully.

1. Order Processing Time

  • Orders are usually processed within 1–3 business days after confirmation.
  • Orders placed on weekends or public holidays may be processed on the next working day.
  • Customized or personalized orders may require additional processing time.

2. Shipping Time

Estimated delivery times may vary depending on your location:

  • Local Orders: 3–7 business days
  • International Orders: 7–20 business days

Delivery timelines are estimates and may be affected by courier operations, customs clearance, weather conditions, or public holidays.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on the delivery location and order size.
  • Promotional free shipping offers may apply on selected products or order values.

4. Order Tracking

Once your order is shipped, you may receive a tracking number via email, SMS, or WhatsApp (if applicable) to monitor delivery status.

5. Cash on Delivery (COD)

Cash on Delivery may be available in selected regions only.

  • Customers must ensure availability to receive the parcel.
  • Repeated order rejections may result in restriction of COD service for future orders.

6. Incorrect Address Information

Customers are responsible for providing accurate shipping information.

Aura Global is not responsible for:

  • Delays caused by incorrect addresses
  • Failed deliveries due to incomplete information
  • Additional shipping charges for re-delivery

7. Delayed or Lost Shipments

While we work with reliable courier partners, delivery delays can occasionally occur due to:

  • Weather conditions
  • Customs processing
  • Courier delays
  • High seasonal demand

If your package appears lost or significantly delayed, please contact us for assistance.

8. Damaged Packages

If your order arrives damaged:

  • Contact us within 24–48 hours of receiving the package.
  • Provide clear photos of the damaged item and packaging.

We will review the issue and provide a suitable resolution where applicable.

9. International Shipping & Customs

International customers may be responsible for:

  • Customs duties
  • Import taxes
  • Additional local charges

These fees are determined by your country’s customs authority and are not controlled by Aura Global.